Terms & Conditions

RTICLE 1 - Definitions
ARTICLE 2 - Identity of ARTIARTICLE 3 - Applicability
ARTICLE 4 - The offer
ARTICLE 5 - The agreement
ARTICLE 6 - Right of withdrawal
ARTICLE 7 - Costs in the event of withdrawal
ARTICLE 8 - Exclusion of the right of withdrawal ARTICLE
9 - The price
ARTICLE 10 - Conformity and Warranty
ARTICLE 11 - Delivery and execution
ARTICLE 12 - Duration transactions: duration, termination and extension
ARTICLE 13 - Payment
ARTICLE 14 - Complaints procedure
ARTICLE 15 - Additional or deviating provisions

ARTICLE 1 - DEFINITIONS
In these terms and conditions, the following terms shall have the following meanings:
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with ARTI
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the supply and/or purchase obligation of which is spread over time;
Durable data carrier: any instrument that enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to cancel the distance contract within the reflection period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: an agreement concluded between ARTI within the framework of a system organised by ARTI for the distance sale of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
Distance communication technique: a means that can be used to conclude an agreement, without the consumer and the trader being together in the same place at the same time.

ARTICLE 2 – IDENTITY OF CRAZY CLAY
ARTI
Nicosia, Cyprus
infoarticyp@gmail.com

ARTICLE 3 – APPLICABILITY
1. These general terms and conditions apply to every offer from ARTI and to every distance contract concluded between ARTI and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at ARTIand that they will be sent free of charge to the consumer as soon as possible at the consumer’s request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge to the consumer electronically or otherwise at the consumer’s request.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and, in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favourable to him.

ARTICLE 4 - THE OFFER
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If ARTIuses images, these must be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on Crazy Clay.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
- the price including taxes;
- any delivery costs;
- the manner in which the agreement will be concluded and which actions
are required for this;
- the applicability or otherwise of the right of withdrawal;
- the method of payment, delivery and performance of the agreement;
- the period for accepting the offer, or the period within which the
entrepreneur guarantees the price;
- the amount of the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the means of communication used;
- whether the agreement is archived after it is concluded and, if so, how it can be consulted by the consumer;
- the way in which the consumer can check the data provided by him or her in connection with the agreement before concluding the agreement and, if necessary, rectify it;
- the codes of conduct to which ARTI has submitted and the way in which the consumer can consult these codes of conduct electronically; and
- the minimum duration of the distance contract in the event of a continuing performance contract.

ARTICLE 5 - THE AGREEMENT
1. Subject to the provisions of paragraph 4, the agreement shall be concluded at the moment the consumer accepts the offer and meets the conditions set therein.
2. If the consumer has accepted the offer electronically, ARTI shall immediately confirm receipt of acceptance of the offer electronically. As long as ARTI has not confirmed receipt of this acceptance, the consumer may terminate the agreement.
3. If the agreement is concluded electronically, ARTI shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, ARTI shall observe appropriate security measures.
4. ARTI may, within legal frameworks, ascertain whether the consumer can meet their payment obligations, as well as all facts and factors that are important for responsibly entering into the distance contract. If Crazy Clay, based on this investigation, has good reasons not to enter into the agreement, it is entitled to reject an order or request with reasons or to attach special conditions to the execution.
5. ARTI will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
a. the visiting address of the ARTI branch where the consumer can submit complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing after-sales service;
d. the information included in Article 4, paragraph 3 of these conditions, unless ARTI has already provided this information to the consumer prior to the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
6. In the event of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

ARTICLE 6 - RIGHT OF WITHDRAWAL
In the case of delivery of products:
1. When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 14 days. This cooling-off period commences on the day after the consumer or a representative designated by the consumer in advance and announced to ARTI receives the product.
2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to Crazy Clay, in accordance with the reasonable and clear instructions provided by Crazy Clay.
In the case of the delivery of services:
3. In the case of the delivery of services, the consumer has the option to cancel the agreement without giving any reason within at least fourteen days, starting on the day the agreement was concluded.
4. In order to exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by ARTI with the offer and/or at the latest upon delivery.

ARTICLE 7 - COSTS IN THE EVENT OF WITHDRAWAL
1. If the consumer exercises his right of withdrawal, he shall bear at most the costs of return.
2. If the consumer has paid an amount, ARTI will refund this amount as soon as possible, but no later than 30 days after the return or withdrawal.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL
1. ARTI can exclude the consumer’s right of withdrawal insofar as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if ARTI has clearly stated this in the offer, at least in good time before the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by ARTI according to the consumer’s specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or become obsolete quickly;
e. whose price is subject to fluctuations in the financial market over which ARTI has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
a. relating to accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;
b. the supply of which has begun with the express consent of the consumer before the cooling-off period has expired;
c. relating to bets and lotteries.

ARTICLE 9 - PRICE
1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
2. Notwithstanding the previous paragraph, ARTI may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which ARTI has no influence. This subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if ARTI has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to terminate the agreement with effect from the date on which the price increase takes effect.
5. The prices stated in the offer of products or services include VAT.

ARTICLE 10 - CONFORMITY AND WARRANTY
1. ARTI warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, ARTI also warrants that the product is suitable for other than normal use.
2. A warranty provided by Crazy Clay, the manufacturer or importer does not affect the statutory rights and claims that the consumer can assert against ARTI under the agreement.

ARTICLE 11 - DELIVERY AND EXECUTION
1. ARTI will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has provided to the company.
3. Subject to the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without charge and is entitled to any compensation.
4. In the event of termination in accordance with the previous paragraph, ARTI will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.
5. If delivery of an ordered product proves impossible, ARTI will endeavor to provide a replacement item. The delivery of a replacement item will be clearly and comprehensibly communicated at the latest upon delivery. The right of withdrawal cannot be excluded for replacement items. ARTI will bear the costs of any return shipment.
6. The risk of damage and/or loss of products rests with ARTI until the moment of delivery to the consumer or a previously designated representative made known to Crazy Clay, unless expressly agreed otherwise.

ARTICLE 12 - DURATION TRANSACTIONS DURATION, TERMINATION AND EXTENSION
Termination
1. The consumer can terminate an agreement that has been concluded for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time taking into account the agreed termination rules and a notice period of no more than one month.
2. The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time towards the end of the fixed term, taking into account the agreed termination rules and a notice period of no more than one month.
3. The consumer can
terminate the agreements referred to in the previous paragraphs: - at any time and not be limited to termination at a specific time or during a specific period;
- at least in the same manner as they were entered into by him;
- always with the same notice period as ARTI has stipulated for itself.
Extension
4. An agreement entered into for a fixed period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
5. Notwithstanding the previous paragraph, an agreement entered into for a fixed period and which extends to the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly extended for a fixed term of up to three months if the consumer can cancel this extended agreement towards the end of the extension period with a notice period of up to one month.
6. An agreement entered into for a fixed period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel it at any time with a notice period of up to one month and a notice period of up to three months in the event the agreement extends to the regular, but less than monthly, delivery of daily newspapers, weekly newspapers and magazines.
7. An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) will not be automatically continued and will end automatically after the trial or introductory period.
Duration
8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 13 - PAYMENT
1. Unless otherwise agreed, the amounts owed by the consumer must be paid upon entering into the purchase agreement.
2. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. If an advance payment has been agreed, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.
3. The consumer has the duty to immediately report any inaccuracies in the payment details provided or stated to Crazy Clay.
4. In the event of non-payment by the consumer, ARTI has the right, subject to legal restrictions, to charge the consumer reasonable costs made known to the consumer in advance.

ARTICLE 14 - COMPLAINTS PROCEDURE
1. ARTI has a complaints procedure and handles complaints in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to ARTI fully and clearly described within a reasonable time after the consumer has discovered the defects.
3. Complaints submitted to ARTI will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, ARTI will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

ARTICLE 15 - ADDITIONAL OR DEVIATING PROVISIONS
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

ARTICLE 16 - AMENDMENT OF THE GENERAL TERMS AND CONDITIONS
1. Amendments to these terms and conditions will only take effect after they have been published in an appropriate manner, with the understanding that in the event of applicable amendments during the term of an offer, the provision most favourable to the consumer will prevail.